This website is operated by Vilora Labelle. Throughout this page, "we," "us," and "our" refer to Vilora Labelle. When you visit this site or place an order with us, you're agreeing to everything written below, along with any other policies we link to from here — our Shipping & Delivery page, our Returns & Exchanges page, and our Privacy Policy. Please actually read through this before you order, not just scroll past it. If something here doesn't sit right with you, that's worth knowing before you check out, not after.

By using any part of this site, you're accepting these Terms & Conditions in full. If you don't agree with them, we'd ask that you not use the website or place an order. Any new features, tools, or sections we add to the store later fall under these same terms — you don't need to accept anything separately when we roll out something new.

We may update this page from time to time, whether that's to reflect a change in how we operate, a new product category, or simply a legal requirement that's shifted. The most current version always lives at this URL. We won't email you every time we tweak a sentence, but if something meaningfully changes, we'll do our best to flag it. Continuing to use the site after an update means you've accepted the new version.

1. Who Can Use This Site

By using this site, you're confirming that you're at least 18 years old, or that a parent or legal guardian is aware of and supervising your use of it. You agree not to use this site for anything illegal, and not to violate any law that applies to you — including copyright law, which matters a lot to us given how much time goes into our product photography and descriptions.

You also agree not to upload or transmit anything destructive — viruses, malware, or any code designed to interfere with how the site runs. Breaking any part of these terms can result in us ending your access to the site or canceling pending orders, without much ceremony.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. That's a fairly standard line across e-commerce, and in practice it mostly comes up in cases of suspected fraud or repeated abuse of our return policy, not as some vague catch-all excuse.

Information you submit through the site — apart from payment details — may travel across various networks and occasionally get reformatted to work with different systems or devices. Your credit card information is always encrypted during transfer, without exception. You agree not to copy, resell, or otherwise exploit any part of the site, its content, or the way you access it, without asking us first.

Section headings on this page are there to help you navigate, not to change the meaning of what's written underneath them.

3. Product Information and Accuracy

We put real effort into making sure our photos, descriptions, and prices are accurate. That said, we can't promise the site will always be error-free. Screen displays vary from device to device, and while we try to represent colors and materials as true to life as possible, we can't guarantee your monitor shows a gold tone or a leather finish exactly the way it looks in person.

Some content on this site may reference past collections or older information kept for reference — that historical material isn't necessarily current, and we're under no obligation to keep updating it. If a decision hinges on something you've read here, we'd genuinely recommend confirming with us directly first, especially for anything involving materials, sizing, or authenticity.

4. Changes to Products, Pricing, and the Service

Prices can change without advance notice, and we reserve the right to modify, pause, or discontinue any part of the site or our product range at any time. We're not liable to you or anyone else for a price change, a temporary suspension of the service, or a product being discontinued — that's simply part of running a store where inventory and costs shift.

5. Products and Availability

Certain jewelry pieces or handbags may be available in limited quantities, particularly anything handcrafted or part of a small seasonal collection. These are subject to our Returns & Exchanges policy the same as everything else, so limited availability doesn't mean limited rights on your end.

We reserve the right, though we're not obligated to, limit how much of a product we sell to any one person, region, or order — this mostly comes up if we suspect bulk reselling rather than personal purchase. We can also discontinue a product at any point without notice. None of this is meant to catch genuine customers off guard; it exists mainly to protect the business from edge cases.

6. Order and Billing Accuracy

We reserve the right to decline any order, and to limit or cancel quantities per person, household, or order — including orders that use the same account, card, billing address, or shipping address as another recent order. If we cancel or adjust an order, we'll try to reach you using the email, phone number, or billing details you provided when ordering.

You agree to give us accurate, current information when you check out, and to keep it updated — particularly your email and payment details — so we can actually get your order processed and reach you if something needs attention. If a delivery fails because the address on file was wrong, that's on the information provided rather than on us, though we'll still try to help sort it out.

For more detail on how returns and refunds actually work, see our Returns & Exchanges page.

7. Third-Party Tools and Links

From time to time, this site might link to or use third-party tools — payment processors, shipping calculators, that sort of thing. We don't control these tools and don't offer any warranty on how they perform. If you choose to use one, that's entirely at your own discretion, and it's worth understanding the third party's own terms before you rely on it.

The same goes for any links to outside websites you might find on our site. We're not responsible for their content, accuracy, or practices, and linking to them isn't an endorsement. If you have a complaint about something on a third-party site, that needs to go to them directly — there's not much we can do from our end.

8. Feedback and Submissions

If you send us feedback, suggestions, or ideas — whether we asked for it or you just felt like sharing — we're free to use it however we see fit, without owing you compensation or confidentiality. We're not obligated to respond to everything that comes in, though in practice we read all of it and reply to most.

If you ever leave a comment, review, or message through the site, you're responsible for what you say. It shouldn't be false, abusive, defamatory, or something that infringes someone else's rights, and it definitely shouldn't include malicious code. We can remove content we think crosses a line, at our discretion, though we don't go looking for reasons to do that.

9. Your Personal Information

Anything you share with us through this site — your name, address, payment details, order history — is handled according to our Privacy Policy, which explains exactly what we collect and why, including specific rights for customers in the UK and EU under GDPR. If you haven't read it yet, it's worth five minutes of your time before you place a first order.

10. Errors, Typos, and Omissions

Every so often, something on the site might contain a typo, an outdated price, or a small inaccuracy in a product description. We reserve the right to correct these, and to cancel or adjust an order if something was clearly wrong — even after you've already placed it. We'll always tell you before charging anything different from what you agreed to.

We're not obligated to go back and update older content just because time has passed. If a page doesn't show a "last updated" date, that's not a signal that everything on it is current — it just hasn't needed a formal revision.

11. Things You're Not Allowed to Do on This Site

Beyond everything else in these terms, you agree not to use the site to:

• Do anything unlawful, or help someone else do something unlawful
• Break any local, national, or international law or regulation that applies
• Infringe on our intellectual property, or anyone else's
• Harass, threaten, or discriminate against anyone based on gender, religion, ethnicity, orientation, age, disability, or national origin
• Submit false or misleading information at checkout or anywhere else on the site
• Upload viruses or malicious code of any kind
• Collect or track other people's personal information
• Spam, scrape, or crawl the site without permission
• Try to get around any security feature we've put in place

Breaking any of these can result in us cutting off your access to the site, canceling an order, or both.

12. No Guarantees, and Limits on Our Liability

We don't promise that using this site will be uninterrupted, error-free, or perfectly secure — no website can honestly claim that. Everything on the site is provided "as is," without warranties beyond what the law requires us to offer.

To the extent the law where you live allows it, Vilora Labelle and anyone who works with us — employees, contractors, suppliers — won't be liable for indirect, incidental, or consequential damages connected to your use of the site or our products. That includes things like lost time, lost data, or lost profit tied to a purchase. If your local law doesn't allow this kind of limitation, then our liability is limited to whatever the strictest extent the law does permit, and no further.

None of this is meant to dodge responsibility for genuine mistakes on our part — if we send the wrong item or a defective piece, our Returns & Exchanges policy covers exactly how we make that right. This section exists mainly to address the broader, harder-to-predict scenarios that come with running any online store.

13. Indemnification

If a claim or demand comes from a third party because you broke these terms or violated someone's rights while using our site, you agree to cover us for any resulting costs, including reasonable legal fees. This is fairly standard across e-commerce sites and, realistically, applies to a very small number of extreme cases rather than everyday customers.

14. If a Part of These Terms Doesn't Hold Up

If a court or regulator decides one part of these terms isn't enforceable, that doesn't take down the rest of the document with it. The rest stays valid, and the unenforceable piece gets treated as removed rather than making everything void.

15. Ending This Agreement

These terms stay in effect until either you stop using the site or we end your access. You can walk away at any time simply by no longer using the site — there's no formal process required. If we believe you've broken these terms, we can end your access without advance notice, and you'd still be responsible for anything owed up to that point, including any pending order.

16. The Full Agreement

These Terms & Conditions, along with our Privacy Policy and Returns & Exchanges page, make up the complete agreement between you and Vilora Labelle regarding your use of this site. They replace any earlier version of these terms or any separate conversation we might have had about how the store operates. If we don't enforce a particular point on one occasion, that doesn't mean we've given up the right to enforce it later.

17. Governing Law

These terms are governed by the laws of US. This is one detail worth getting right rather than leaving as a placeholder, since it determines how any real dispute would actually be handled.

18. Questions About These Terms

If anything here isn't clear, or you just want to ask before you order, email us at info@viloralab.store. We'd rather answer a question upfront than have you order something you weren't sure about.